Support
Billy Camp app and map support
Last updated 10 October 2026
Need help with Billy Camp, spotted a confusing map place, or want to report a bug? Use App Feedback inside the Billy Camp app when you can. It includes simple app context such as screen, platform, version, and build.
You can also email [email protected].
What to send
Helpful support notes include what you were trying to do, what happened instead, the campsite or area name, and whether you were using the app or the website.
Keep private trip notes, home addresses, private coordinates, and photos out of the first message unless they are needed to explain the problem.
Map and campsite issues
Billy Camp shows campground information as a planning aid from public and official sources. Conditions can change quickly, so check current local rules, fire restrictions, road conditions, and signage before staying.
If a campground detail looks stale or confusing, send the place name and the source or sign you checked. That helps us separate source updates from private trip memory.
Camp Spot sharing
Camp Spots are public: anyone can see the spot name, exact pin, locality, sharing month, selected photos, and published notes. Spots shared while signed in also show your Billy name and avatar. Your account name and email are not shown.
You can edit or remove your own Camp Spots. Signing in lets you manage spots linked to your account on another device. Without an account, web access ends when you leave or reload the page; app access depends on this device. Admins can remove public spots.
Include the spot link and what needs attention when reporting a Camp Spot or emailing support.
Privacy and deletion requests
For privacy questions or deletion requests, use App Feedback or email the support address above.
See the privacy notice for how private Moments, Saved Places, Camp Spots, Short Clips, diagnostics, and Google services are handled.